Privacy Policy

Last updated: 22 October 2025

We care about your privacy and want you to know how we handle your information when you use our website redknows.co.uk. This policy explains what data we collect, how we use it, and what your rights are.

Who we are

We’re RedKnows Group Limited, registered in England and Wales (Company No. 16474176).

Our Group website address is https://redknowsgroup.com

Our registered office is: Unit 4, The Courtyard, Hatton Technology Park, Dark Lane, Hatton, CV35 8XB.

If you have any questions about how we handle your data, you can email us at hello@redknowsgroup.com

The data we collect

We may collect the following information when you interact with our site:

Your name
Your job title
Your contact details (email, phone number, etc.)
Any other information you choose to share with us (for example, through forms or messages)

We also collect some data automatically through cookies and analytics tools, such as:

Your IP address
Browser type and version
How you use our website (pages visited, time spent, etc.)

How we collect your data

We collect information in two main ways:

Directly from you – when you fill in a contact form, sign up for updates, or get in touch via email or phone.
Automatically – through cookies and analytics when you browse our website.

How we use your data

We use your data to:

Respond to your enquiries and provide services you’ve requested
Improve our website and services
Send you marketing updates (if you’ve opted in or have an existing relationship with us)
Keep our business secure and compliant

We only use your personal data when we have a legal basis to do so, usually because you’ve given us consent, it’s necessary for our legitimate business interests, or we’re required to by law.

Marketing

We may send you marketing emails if:

You’ve opted in to receive them, or
You’ve previously worked with us and haven’t opted out (“soft opt-in”).

You can unsubscribe from marketing emails at any time by clicking the link in the email or contacting us at hello@redknowsgroup.com

Sharing your data

We only share your information when necessary. For example:

With our trusted team members and service providers (like hosting and email platforms)
With professional advisors (like accountants or legal advisors)
If required by law or to protect our rights

We never sell your data. Ever.

Keeping your data secure

We use secure servers and up-to-date systems to protect your data.

If we suspect a data breach, we’ll take immediate steps and notify the relevant authorities where required.

How long we keep your data

We keep your data only as long as necessary to fulfil the purpose we collected it for, or to meet legal and tax obligations. After that, we securely delete it.

Your rights

You have the right to:

Access the data we hold about you
Ask us to correct or delete your data
Restrict or object to how we use your data
Request a copy of your data (data portability)
Withdraw consent for marketing at any time

To exercise any of these rights, email us at hello@redknowsgroup.com

If you’re unhappy with how we handle your data, you can complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.

Cookies

Our website uses cookies to make it work smoothly and to help us understand how visitors use it.

You can:

Accept cookies for the best experience
Turn them off in your browser settings (some parts of the site may not work properly)

For more details about cookies and how to manage them, visit aboutcookies.org.

Links to other websites

Sometimes we link to other sites (like social media or partners). We’re not responsible for their content or privacy practices, so please check their own privacy policies before sharing any personal data.

Changes to this policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page, and the “last updated” date will be changed.

Contact us

If you have any questions about this policy or your personal data, email us at hello@redknowsgroup.com